When you book a paragliding experience through our website, we collect personal information such as your name, age, gender, address, phone number, and email address as part of the booking process. This information helps us ensure a seamless and personalized service. Additionally, when you visit our website, we automatically receive your computer’s internet protocol (IP) address, which helps us understand your browser and operating system to enhance your experience.
We may use your contact information to send updates related to your booking, such as payment confirmation, flight insurance details, rescheduling or cancellation notifications, and refund updates if applicable. With your explicit consent, we may also send promotional emails or SMS messages about offers, services, or events. You can opt-out at any time by following the instructions provided in our communications.
By providing your personal information during the booking process, you consent to its collection and use for the specified purposes, including transaction verification and customer support. Photos and videos taken during your flight may be stored in our system and could be used for marketing purposes. If you prefer to opt-out, you can contact us directly to withdraw your consent or restrict such use.
We may share your personal information if required by law or if necessary to enforce our terms of service. Payment transactions are processed through trusted third-party providers like Razorpay and Paytm, which comply with PCI-DSS standards to ensure secure handling of your payment data. Payment information is encrypted and used only to complete transactions; it is not stored on our servers after the transaction is processed.
For certain services, we collaborate with third-party providers who collect, use, and disclose information as necessary to deliver their services. If these providers operate in different jurisdictions, your data may be subject to the laws of those regions.
We work with CusRev for independent customer reviews and may send a single reminder email for feedback after your experience. If you do not wish to receive such reminders, you can unsubscribe at any time.
We use Mailchimp to manage newsletters and marketing emails. Subscription options are available on our homepage and checkout page. All emails include an unsubscribe option for those who no longer wish to receive updates. For more information, please review Mailchimp’s privacy practices.
Your privacy and security are important to us. We use industry-standard precautions to protect your information from unauthorized access, misuse, or alteration. Cookies are used to maintain user sessions and enhance website functionality without personally identifying users.
By using our website, you confirm that you meet the age of majority in your state or province of residence or have the consent of a legal guardian. We reserve the right to modify this privacy policy at any time, with changes taking immediate effect upon posting. In the event of a merger or acquisition, your information may be transferred to ensure uninterrupted services.
If you have questions, wish to access or amend your personal information, or need further assistance, please contact our Privacy Compliance Officer at info@birbillingthrill.com. We are committed to addressing your concerns promptly and transparently.